New + updated
We’ve all been there – anticipating an order from our fav store only to realize that the shirt doesn’t quite fit as expected or the color of those jeans isn’t exactly the right shade. It’s a bit disappointing, isn’t it?
But here’s the good news: brands like Hollister understand that we may not always be satisfied with our purchases. So, if you have a situation like this and are looking for a way out, stick around!
In this guide, we’ll walk you through every aspect of the Hollister return policy, making sure you know exactly what to expect when making a return or exchange.
What is the return policy for Hollister?
Hollister allows you to make returns/exchanges online, by mail, or in any of their physical stores.
1. In-store returns
According to the Hollister return policy, if you return your item within 30 days (or 60 days for purchases within the U.S.) of buying it and have the original receipt, you’ll get a full refund.
This refund will be issued based on the original form and amount of payment.
However, after 30 days (or 60 days for purchases within the U.S.), you’ll only be eligible for merchandise credit equal to the original payment amount.
2. Online returns
Source: Hollister’s online return page
To get your refund back to your original payment method, you need to request an online return within 60 days from when your order was shipped.
After 60 days, your only refund option will be an e-gift card sent to your email address.
If your package didn’t include an invoice and you’re doing a self-shipment return online, print the order confirmation email you got when you placed the order. Then, place it in the return package.
3. Returning by mail
If you want to return your items by mail, you’ll need to cover the cost of return shipping.
If you’re using your own return carrier, the items must reach Hollister’s Distribution Center within 60 days of the order shipment date to qualify for a refund.
Mail your returns to:
Hollister Co. Returns
100 Hollister Co. Way
New Albany, OH 43054
Keep these in mind before returning your item:
- You should return or exchange the item in its original condition.
- You can only return merchandise to a store in the same country where it was originally purchased.
- Cross-brand returns are not allowed. For instance, you can’t return Hollister Co. merchandise to an Abercrombie & Fitch store, and vice versa.
- You can’t return merchandise by mailing it to any Hollister store.
- Purchases made at a Hollister outlet store can only be returned to that same location.
Can I return items without a receipt at Hollister?
Yes, you can return items to Hollister even if you don’t have a receipt. But you’ll need to show valid identification so that Hollister can keep track of your returns.
This is to prevent customers from abusing this policy. If your return is approved, you’ll receive merchandise credit at Hollister’s lowest recorded selling price.
Can I return an item with an exchange receipt or a valid gift receipt?
If you have an exchange receipt or a valid gift receipt, you can easily return or exchange your items.
This means you’ll receive a merchandise credit equal to the original payment amount.
Can I return an item purchased in another country?
For items bought in another country, you’ll receive merchandise credit based on the item’s lowest recorded selling price.
Can I return items bought during promotional sales?
If you return something you bought during a promotion at Hollister, they might adjust the return amount or the coupon.
This helps Hollister figure out the right refund amount based on the promotion’s conditions.
How much time does Hollister need to process my return?
After Hollister gets your item, it usually takes around 14 days to process them. If your request is approved, they’ll issue a refund to your original payment method.
What items are not eligible for return under the Hollister return policy?
Products that are marked as final sale, custom products, or personalized products cannot be returned or exchanged.
Does Hollister accept holiday returns?
If you bought an item from Hollister between November 1 and December 31 and have the receipt, you can return it for a full refund in the original form of payment.
This is valid until January 31 of the next year.
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