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Macy's Return Policy- Everything You Need To Know

Macy’s Return Policy: Everything You Need To Know

Macy’s is one of the largest and most well-known department stores in the United States. They are known for everything from their Annual Thanksgiving Day Parade to their iconic red star logo. Yet, if you’re a shopper, then you also probably know that they have a pretty great return policy. But what exactly does Macy’s refund policy entail? In this blog post, we’ll explore everything you need to know about Macy’s return policy, so you can be an informed and satisfied shopper.

Macy’s return policy overview

Macy’s return policy is one of the most generous in the retail industry. Customers can return most items within 90 days of purchase. Unlike other retailers, Macy’s allows returns without receipts. Kinda amazing, right!

If you don’t have your receipt, Macy’s can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, and even a bridal registry number to look up your information. As long as the returned items are in original, saleable condition with original tags, then your return can be processed. However, you should note shipping and delivery fees are non-refundable, unfortunately, Sorry.

Related: Easy & Creative Ways To Keep Track Of Your Receipts

What items are ineligible for return?

While Macy’s return policy is liberal, some items fall outside the usual policy. Here’s a rundown of several items that are ineligible for the standard 90-day return policy:

Backstage Merchandise

Returns are accepted within 30 days of purchase and must be accompanied by the original receipt. Plus they can only be returned to a Macy’s Backstage location.

Last Act Merchandise

Merchandise is Final Sale with no returns and exchanges allowed.

Designer Merchandise

Designer merchandise can be returned with attached tags within 14 days of purchase only to a Macy’s store carrying the brands.

Fine Jewelry & Watches

Jewelry and watches can be returned with tags attached within 60 days of purchase.

Food & Beverage

Food and beverages are not eligible for return or exchange.

Tech Accessories

Returns are accepted within 14 days of purchase and must be returned with all packaging to receive a refund.

Apple Products

Returns are accepted within 14 days of purchase.

Related: 7 Pro Tips on Finding The Best Deals Online

How to process a return

So you made a purchase, got it home, and now your having buyer’s remorse. If you’re not happy with a purchase, Macy’s refund policy is easy to initiate for store and online.


Simply bring your Macys returns in store with your original receipt or have an associate locate your receipt in the system. Note that items purchased in-store must be returned in-store as well.


It’s easy as 1,2,3! Easily login to your account and select the order you wish to return. Then, follow the prompts to print a return label and ship the item back. Macy’s online return policy allows you to ship via UPS using the free return label. Once Macy’s receives the returned item, they will process the refund and notify you via email. Also, Macy’s refund policy allows items purchased online to be returned by mail or to a store.

Please note for both options, it can take up to10 business days for the refund to be credited back to your account.

If you have a Macy’s return without a receipt and an associate is unable to locate it in the system, you may qualify for store credit at the item’s lowest selling price within the last 180 days. So all hope is not lost!

In Conclusion

Macy’s return policy is pretty great! Now that you have this comprehensive breakdown from Macy’s online return policy to Macy’s returns without receipts, you can have peace of mind knowing that you can always return an item if you’re not happy with it.

Other return policy hacks you might find interesting

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