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The Nasty Gal Return Policy: 5 Things You Need to Know

Nasty Gal is a popular American online retailer known for its fast-paced, fashion-forward clothing, accessories, and shoes. Nasty Gal is always on-trend, but what happens if you need to return something you bought? What about exchanges? In this blog post, we’ll explore the Nasty Gal return policy and answer some of the most frequently asked questions.

Source: Nasty Gal Facebook

1. Nasty Gal return policy overview

If what you ordered isn’t what you imagined, or you receive a damaged or wrong item, you can submit a request to return an item within 28 days of purchase. While exchanges are not currently an option at Nasty Gal, you can return items and place a new order for the correct item. For Nasty Gal to accept your return request:

  • Items must have original labels intact, be unworn, unwashed, and unused.
  • Shoes can only be returned if only tried on indoors and do not show wear.

If you receive faulty goods, Nasty Gal welcomes you to contact their customer service to discuss replacement, refund, or repair. Be ready with the name on the order, order number, product name, and code for the team to process your request. You will also want to have a description and picture of the issue with your item.

2. Exceptions to the Nasty Gal return policy

Due to health and safety concerns, the Nasty Gal return policy for face masks, pierced jewelry, and cosmetics is eligible only if the packaging is unopened and seals have not been broken or removed. To be considered for a return, swimwear and lingerie must be in original packaging, and hygiene seals must be intact. All items must be unworn and unwashed with original labels intact.

3. How to return items to Nasty Gal

Packages do not include a return label (which we think is a great way to reduce waste)! You can create a return label on the Nasty Gal website and attach it to your return before shipping.

Carrot tip: More than one order to return? Keep them separate! If you return more than one order in a single package, it may delay your refund.

Return in 4 easy steps

1. Repackage your items

Original packaging is not required! Just pop your items in any sealable, waterproof, and non-transparent packaging.

2. Log in to the returns portal

You will need your order number and email/last 4 digits of your phone number to access your return options. Once logged in to the portal, select the items you’re sending back and specify the reasons for your return.

3. Select your return option

You can either print a return label at home by finding the postage price in the portal, or you’ll be asked to download a returns label and pay for postage at your local post office.

4. Mail it

After you’ve processed your return in the portal, it’s time to send it on its way. Make sure to use a trackable service and hang on to your proof of postage receipt until after your refund is processed.

Carrot tip: Nasty Gal won’t refund shipping charges for those countries listed outside of the EEA.

Processing time for a Nasty Gal return

The Nasty Gal return policy states that you can expect your refund to take up to 14 days. As long as you are returning through the portal and sending it back using the label provided, the refund should process within two weeks.

The funds should appear in your bank statement in about 7 working days (the duration also depends on your card issuer).

If it’s taking longer than 14-28 days since your return was initiated, contact Nasty Gal and share your return order information!

How will you get your money back from Nasty Gal?

Returns are refunded back to you in the original payment format. Your refund will be issued as a credit to your Nasty Gal account for orders paid with a gift card or store credit.

4. Other questions about the Nasty Gal return policy?

There are several ways to contact Nasty Gal. Email at, Instagram, Facebook, or chats with the Nasty Gal virtual assistant!

5. What if you missed the return window?

We get it! 28 days sounds like a long time, but sometimes it’s just not enough to know if you’re keeping a purchase or not. Luckily, even if the 28-day window is gone (along with your opportunity to return to Nasty Gal), you’re not out of options!

Consider thrift stores or used clothing apps to help offset the cost of your unreturnable items. According to NIST, about 85% of used clothes in the United States are thrown away instead of reused or recycled! That’s a painful number. You can help the planet AND your wallet by thrifting the clothes you no longer wear (or never wore). Buying and shopping secondhand is growing in popularity, and some apps and services even collaborate with your favorite retailers to offer coupons for future purchases. If thrifting isn’t for you, consider making a charitable donation or swapping items with a friend.

Slow down and shop more mindfully with Carrot

It’s become too easy to make impulsive shopping a habit! In only minutes and a couple of clicks or taps, you can have literally anything delivered to your doorstep. We’re all guilty of playing the “can’t decide – better buy them all – I’ll return the one(s) I don’t like” game. We’re constantly rushing, stressing, overbuying, and overspending! And we all know that the less-loved items will eventually join the abyss of forgotten items in the bottom of our closet.

If shopping mindfully has been taking up space in your mind, Carrot is here to help. It’s a Chrome extension that gathers your favorite items from all your shopping carts and displays them all on one page. From there, you can organize your items into collections, share your collections, compare & track prices, and even get notified when there’s a price drop.

Add to Chrome – it’s freeee!