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10 Questions About Princess Polly Return Policy Answered

Princess Polly is one of the most popular fashion stores for trendsetting fashionistas. They have all of the celeb-worthy, Insta-ready, and TikTok-ready OOTDs.

The store is known for their great quality of products and also their really generous return policy.

But there are many unanswered questions about Princess Polly’s Return Policy.

This blog will cover everything you need to know about Princess Polly’s Return Policy so that you can shop without fear of being stuck with an item that you decide you don’t want or need.

So let’s get into it

All About Princess Polly Return Policy

1. What is Princess Polly’s return period?

Within 30 days of the delivery date, you can return Princess Polly products. You can either sign up for a refund to your original payment source or get a Princess Polly gift card. The return must be within the 30-day period. 

2. What’s Princess Polly’s exchange policy?

Image by Microsoft 365 via Unsplash

Princess Polly offers two exchange options.

  1. Instant Exchange lets you can swap out your items instantly, and they will place a $1 hold on your card. To not be charged, your items must be received within 14 days.
  2. Standard Exchange: Your exchange will be processed when the item is sent back and scanned.

With exchanges, there are a few other things to note:

  • If you request an exchange that isn’t in stock, you will be refunded or offered store credit
  • Exchange orders cannot be cancelled
  • New discount codes cannot be used for exchanges
  • Princess Polly doesn’t allow exchanges or store credit for international returns.

3. What are the Princess Polly product return conditions?

Like any other store, the products must be unwashed and unworn and should have all the original tags attached to the product. Only then will your product be eligible for return. With swimwear or swimsuits, as you received them, these products must have the hygiene seal intact.

4. Can you return sale items on Princess Polly?

Yes. There are a lot of stores online and offline that do not accept product returns on sale items. However, Princess Polly is super helpful in that case. You can return items purchased on sale like any normal item. 

5. Does Princess Policy Refund the Shipping Fee?

No. The company does not refund the shipping fees you paid while placing the order. 

6. What To Do If My Order is Damaged or Incomplete?

If you have received a damaged order or an incomplete order, as in a few of the products you ordered are missing, then you can report the same by writing to

The company will take your issue up and resolve it as soon as possible.

7. What products cannot be returned?

Like any other company, there are certain products mentioned in the Princess Polly Return Policy that are not eligible for refunds or exchanges. These include: 

  • Earrings
  • Cosmetics
  • Beauty tools
  • Underwear
  • Swimsuits without the hygienic seal removed
  • Products worn and washed
  • Items with the tags removed

8. What is the Princess Polly Refund Policy?

Standard Returns

According to Princess Polly’s Refund Policy, once they receive your package, it will take up to 6 days to process your request and give you a refund. However, it could take another 7 days for the refund to appear on your card statement.

Afterpay returns

Princess Polly will remove the products from your Afterpay plan. Just continue making the installments until the items reach Princess Polly to avoid having to pay additional fees for late payments. 

9. How To Return Products to Princess Polly?

To start a return request with Princess Polly:

  • Go to the ‘returns’ page on the Princess Polly website.
  • Enter your order number and shipping ZIP code.
  • Choose the products you want to return with the reason for the return.
  • Pack your items along with the proof of purchase.
  • Print out the return shipping label and attach it to the package.
  • Drop off your items at your nearest carrier location.

If you do not have the original packaging intact, that’s not an issue. Just make sure you pack the product carefully with the receipt.

Online Returns

If you have not received an email with your return label within 24 hours, please reach out to their customer service team.

Shipping Fees

A $6.95 fee will be deducted from your refund to cover international shipping expenses when you return an item to Princess Polly.

Shipping address for U.S. returns:

Princess Polly Returns 

5026 Chino Hills Pkwy 

Chino, CA 91710 

In-Person Returns

Princess Polly doesn’t have physical store locations. Therefore, returns can only be made by shipping with Happy Returns or with a pre-printed return label.

10. Can you return products without receipts?

For all online purchases, you can easily download the receipt on the Princess Polly website.

Now that you know all about Princess Polly’s Return Policy, you can shop with more peace of mind.

But nevertheless, we understand returning can be time-consuming and often annoying.

Shop Smart With Carrot 

Now that you know all about Princess Polly’s Return Policy, you can shop with more peace of mind.

But nevertheless, we understand returning can be time-consuming and often annoying.

Luckily, Carrot helps you avoid the headache of returns by giving you a tool that helps you shop in a more organized and thoughtful way!

And if you need a little shopping inspo, you can check out curated wishlists made by shopping pros who also shop from Princess Polly to make informed choices to avoid returns. 

So what are you waiting for? Add Carrot to Chrome today for FREE. Happy shopping!

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