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amazon return policy

Everything You Need To Know About Amazon’s Return Policy in 2023

To make returns easier on everyone, Amazon aims to make their return policy simple and straightforward. They’re keen on keeping their customers happy about their interactions with their platform so Amazon’s return policy is directed toward making the process hassle free.

Here’s that you need to know about Amazon’s return policy in 2023:

The rule of thumb is that you have 30 days from the date of delivery to return your order for free and get a full refund. But when you make a purchase, do check that the seller’s return policy is the same as Amazon’s. Some third-party sellers may have a different policy. Take a look at the Returns to Third-Party Sellers for a clearer picture on this. Other main variations to note are –

  • For the Amazon Global Store, returns take up to 25 days to reach the fulfillment center. After that, it takes approx two business days to process the refund request and another 3-5 business days for the refund to reflect in your account.

How long until you get your refund?

This varies depending on the mode of payment you made. Here’s what you need to know about Amazon’s refund timelines –

How long until you get your refund

Source: Amazon Help & Customer Service

Also read: 11 Hidden Amazon Hacks That Will Help You Save Big Bucks in 2023

Is There A Limit To The Number Of Items You Can Return?

No, there isn’t a limit to the number of items you can return within the given time period and as long as your reason for returning the item is valid.

Are there items that cannot be returned under the Amazon return policy?

Some  items that cannot be returned on Amazon include digital items, perishable items, and items that are sold by third-party sellers. Additionally, there are some purchases that can only be returned within a product-specific timeframe or with a restocking fee. These include:

  1. Downloadable software
  2. Electronic items like desktops, computers, and Kindles cant be returned after 30 days from the delivery date
  3. For hazardous materials, flammable liquid, or gases, you will need to contact the manufacturer directly
  4. Perishable items like groceries or items from Prime Pantry.
  5. Items that should have a serial number or UPC but these are missing on the item that you received (even if it’s not your fault, you cannot return this item)
  6. Online subscriptions after they’ve been accessed like Amazon Prime, Prime Student, or Kindle Unlimited
  7. Gift cards
  8. Live insects
  9. Prepaid game cards like World of Warcraft, Xbox 360 Live, Wii Points
  10. Specific jewelry orders
  11. Items with special shipping restrictions
  12. Specific health and personal care orders
  13. Open software

Tip: However, if you revived a damaged item, you can put in for a refund or return even if that item is typically non-returnable. Just do this through the Your Orders space. If the refund/replacement option is not available, you can contact Amazon

Is Amazon’s Return Policy Different For Prime Members?

NO, the Amazon Prime return policy is the same for both members and non-members i.e. 30-day return period from the day of delivery.

Is It Possible To Return An Item After 30 Days?

It’s been said that you can couple recent orders with an older order (50/60 days old) for returns, and in that way, return an item and get a full refund even after 30 days.

However, this will unlikely work for Amazon’s Holiday Day return policy and registry gifts. You can still try returning the product, but the chances are that you will only get a percentage of the refund back, depending on how old/damaged your item is.

Will Amazon Take Back Opened Items?

Yes, they will. But only if the item was sold and shipped directly by Amazon. They may not be able to facilitate a return if the product was bought from a 3rd party seller. In this case, you will still be responsible for paying for the return shipping cost.

Also read: 7 Pro Tips on Finding The Best Deals Online

Do I Have To Pay Return Shipping Charges?

You typically don’t have to pay for return shipping charges, if your items are:

  • Fulfilled by Amazon
  • Not sold by a 3rd party
  • Wrong/ faulty or a mistake by the Amazon team

What is Amazon’s Electronics Return Policy?

Like Amazon’s regular return and refund policy, you have 30 days to return electronics. However, you can be charged a fee if you return an open box of electronics. Unless, of course, the issue you’re facing is 100% genuine.

The team can also charge you a restocking fee of up to 15% of the selling price (more about the restocking fee below) if they find out that you misinterpreted the condition of the item you bought.

For example, you bought a kindle that you thought isn’t functioning properly. On your return, if the team finds that the item works, you are liable to pay the restocking fee.

And if the product you’re returning is damaged, missing parts, or in an unsellable condition, you’re liable to pay a higher restocking fee as compared to the one above.

Also read: 8 Best Online Thrift Stores For Eco-Conscious Shoppers 2022

What are Instant refunds?

If you want to use your refund amount without having to wait days for Amazon to process your return, you can choose the ‘Instant Refund’ option (if it’s applicable to your order). These refunds are either sent to your credit card or issued as an Amazon Gift Card balance.

Also read: Pick Your Poison: Pros and Cons of Buy Now, Pay Later vs Credit Cards

Does Amazon Refund Without Return?

Some categories like live plants, live insects, and pet supplies are not eligible for a return, but sometimes, Amazon may make exceptions. This part of the policy is usually highlighted under the “buy now” button as “this item is not eligible for return.” However, if you receive a damaged or defective piece, you can request a refund or a replacement, and Amazon will not ask you to mail back the items.

These are the items that fall under ‘returnless refunds’:

  • Amazon Photos and printed products
  • Grocery items (including Amazon Fresh items) and wine
  • Pet food and supplied
  • Live plants
  • Unboxed & expanded mattresses

What is Amazon’s Partial Refund or Restocking Fees?

The Amazon restocking fee is a penalty that Amazon sellers charge when an item is returned, and it is calculated as a percentage of the product’s original price. If the product is outside of the 30-day returns window, then a 20% restocking fee may be charged.

For damaged goods, a 50% restocking fee may be applied, and 50% of the amount will be refunded to the customer.


If you return an item in its original condition and within the 30-day window, a seller cannot charge you a restocking fee. But if your item is any of the following, you can expect a partial refund or a restocking fee:

  • Defective
  • Used
  • Damaged
  • Returns accepted beyond the 30-day return window

Also read: The Money Savings Moms Guide: 12 Tips to Help You Save

What is Amazon’s Exchange Policy?

Don’t want to return but exchange your item on Amazon? Here’s how it works –

  • Select the items you want to exchange, plus the reason for the exchange.
  • Amazon will create an exchange order and send you your replaced item with the same shipping speed as your original order.
  • Once the order reaches you, you’ll also be given a return label to send back the item you’re exchanging the new one for.
  • You have approx 30 days to do so, or Amazon will charge you for both items.

Please note: Amazon’s Exchange Policy is only applicable to color and size exchanges. They don’t offer a price match. If your exchanged item is less than the cost of your original purchase, Amazon will refund the difference and vice-versa.

Amazon Exchange Policy For Different Colors or Styles?

  • Amazon offers exchanges for apparel, sports goods, shoes, baby products, jewelry, and watches. However, your item must meet these criteria 
  • It’s a different size or color than the item you’re planning to return
  • It’s currently in stock
  • It’s shipped and sold by Amazon (not 3rd party sellers)
  • The item is not a gift (In case of a gift return, you’ll need to return your order and place a brand new order)

Also read: The Nasty Gal Return Policy: 5 Things You Need to Know

How To Return An Item To Amazon?

If you need to return an item that you bought on Amazon, you can do so by following these simple steps:

  1. Go to the Amazon website and log into your account.
  2. Find the item that you want to return and click on the “Return” button.
  3. Select the reason for your return and how you would like to return the item.
  4. Choose from the many return methods and get your package ready to be shipped.

If you’re looking to drop off your item for shipping, here are your options:

  • Amazon Physical Stores: Customers can bring their items with the original packaging to any Amazon physical locations, such as Amazon Books and Amazon 4-Star stores, show the QR code, and complete the return.
  • UPS Store: You can get free returns if you choose UPS store as a drop-off option only if your item doesn’t weigh over 50 lbs, is fulfilled by Amazon, and doesn’t have any 3rd part-seller return costs. UPS stores also pack and label the order for you, but they create different labels for each item. In case you’re returning multiple orders, make sure to separate them into different boxes to receive your correct refund amount.
  • Amazon Hub Locker: Select ‘Amazon Hub Locker’ on the Return Center page. Enter the code you receive at your nearest Amazon Locker facility. Once you’ve secured your locker, follow the instructions on the Amazon Locker Screen to finish your returns.
  • Whole Foods Market: No box, no shipping label? No problem! Just bring your package in its original package to any Whole Foods Store, and they will pack, label, and ship your Amazon returns for free. This option helps Amazon reduce packaging waste considerably by fitting more items in a single box.
  • Kohl’s: Same as Whole Foods, Kohl’s also lets you return an item without a box or a label. The good folks at the store do all of that for you.

Did Amazon’s return policy change during COVID?

Yes, during the pandemic, Amazon extended its return policy period for the USA and Canada. They have now reverted back to their original 30-day return policy. A pro tip is that if you begin a live chat with customer care and make a request to return something even beyond this period, it is likely that they’ll allow it in several cases barring for damaged items.

Can you return a gift to Amazon?

If someone sent you a gift via Amazon and you want to return it, this is possible! The process is slightly different though. First, find the 17-digit order number on the Amazon box you received. Then go to the ‘Gift Returns’ page and follow the prompts, entering the number when asked. You should receive a free shipping label that you can use to return the item. If you can’t find the order number you can ask for it from the gift giver or call Amazon customer care. You need to be able to supply customer care with the gift giver’s email, contact number, and the package’s tracking ID (if possible).

Do items bought via Alexa count under Amazon’s Return Policy?

Yes, you can return things that have been bought via the voice shopping feature on Amazon’s Alexa. The process is just like any other return and ideally within 7 days from the date of purchase. Just get in touch with customer service.

Is your head spinning with all this info about Carhartt’s return policy? Then exchanges and refunds are surely something you’d like to dodge! Lucky for you, Carrot can help you do that!

Avoid Returns with Carrot

Carrot is a free shopping extension that lets you visually bookmark your favorite items by collecting your carts and creating neat shoppable collections.

The tool also lets you compare, track prices, and get notified when there’s a price drop. Because when you’re able to take your time and make intentional shopping decisions, it’s less likely for you to return things.

Get Carrot as an extension today for your browser or download as an app to streamline and shop mindfully always!