Old Navy Return Policy: The Inside Scoop on How to Get Your Money Back

Embarking on a shopping spree is undeniably thrilling, but what happens when that eagerly awaited purchase doesn’t quite meet your expectations? That’s where we come in – to shed light on the return policy of a popular clothing retailer that has become a staple in many wardrobes. Welcome to our exploration of the Old Navy return policy, where we unravel the intricacies of returning items and provide you with a roadmap to seamless exchanges and refunds.

Whether you’re a seasoned shopper or a first-time visitor to Old Navy, join us on this journey as we uncover the ins and outs of their return process, ensuring you can shop with confidence and make the most out of your fashion choices.

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What Is The Old Navy Return Policy?

Old Navy typically allows returns and exchanges within 30 days of the purchase date. If you attempt to return an item to Old Navy beyond the 30-day return period, you will be issued store credit instead. However, this entirely depends on the manager’s discretion, leaving you with no solution. With any luck, Old Navy has the item still available in stock, increasing your chances of a successful return. The store credit you receive is typically based on the current selling price.

Old Navy also boasts a clever holiday return policy that deserves your attention: If you make a purchase between Oct. 24 and Dec. 24, you have until Jan. 15 or 30 days after your purchase/ship date—whichever comes later—to process a return. When returning an online purchase by mail, remember that Old Navy must receive it by Jan. 15 or within 30 days of the purchase/ship date—whichever is later. Take into consideration that it will take a minimum of five to seven days for your mailed items to reach Old Navy, and be aware that proof of purchase is mandatory.

Note: When making a return or exchange, the money equivalent to a coupon or promo code used in the original purchase will not be refunded. For instance, I got a 5% discount on an Old Navy shirt I bought online, saving $6 on my total purchase. When I try to exchange the shirt in-store, I couldn’t use the online-only promo code, so I had to pay an extra $6 for the new scarf. This meant I lost the 5% savings on my entire order.

Related: J.Crew Return Policy: How to Get Your Money Back Every Time (2023)

What Are Old Navy Requirements For Returns?

Let’s unravel the essential requirements that ensure a smooth and hassle-free return experience with Old Navy.

1. Worn or used items cannot be returned.

2. To return swimwear, you need to keep the hygienic liner intact.

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Old Navy Return Policy Exceptions

Although Old Navy has a sweet return policy, it has some exceptions.

1. You cannot return your item if it is no longer available for sale in the store.

2. Final sale items are excluded from the Old Navy return policy.

3. Items marked as “Mail Only” are not eligible for returns.

4. Gifts are ineligible for returns; you can only get store credit.

5. Gap items cannot be returned to Old Navy.

Related: Everlane’s Return Policy: How to Get Your Money Back in No Time

Perks Of Old Navy Return Policy

There are a few perks that make Old Navy return policy attractive, and they include:

1. You can return an item without a receipt because the employees can find the order on your credit or debit card. Make sure you have an ID card.

2. You can return items without the tag but the item must be unworn and unwashed.

3. Online order returns and exchanges are free! Simply use Old Navy’s online portal to print your complimentary return shipping label.

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How To Return Items

There are two ways to return your Old Navy items; online and in-store.

For Online Returns

1. Upon receiving your online order, carefully review the invoice slip.

2. Find the returns section on the invoice and fill it out according to the provided instructions.

3. Keep in mind that return shipping charges will be your responsibility.

Alternatively, utilize the Online Portal for a simplified return process. This resource guides you step-by-step and facilitates the printing of your return shipping label. It is also important to note that Mail-in refunds from Old Navy may not always be processed promptly. Luckily, Old Navy has excellent customer service, and you can reach them at 800-653-6289.

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For Instore Returns

1. Bring the original receipt, packing slip, or order confirmation email.

2. Take the item and proof of purchase to a local Old Navy store.

3. Speak to a customer service representative at the store for assistance with the return.

4. Allow time for Old Navy to process the return.

5. Upon completion of processing, you will receive a refund to the original payment method or store credit.

Minimize Your Returns With Carrot

Tired of pesky returns? Try Carrot, the ultimate shopping tool. With Carrot, you can:

• Strategically bookmark items to prevent impulse buys.
• Access diverse retailers like Old Navy to make well-informed purchase decisions,
• Compare prices to ensure the best value, reducing dissatisfaction and potential returns.
• Receive alerts for price drops to purchase at a lower cost and decrease the likelihood of returns.
• Apply relevant coupons for savings, potentially preventing returns driven by cost concerns.
• Get personalized recommendations that align with your taste, reducing the chance of returns.
• Use Deal Hop to find the best prices and affordable alternatives for cost-effective choices.

This cool tool is available on the app store. You can also add the Chrome extension on your browser. The best part, it is free! Get Carrot today and minimize your returns.