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Everything You Need To Know About Boohoo’s Return Policy

If you’re a fashion lover, chances are you’ve heard of Boohoo! Boohoo is a popular online retailer that offers affordable clothing for women of all sizes. But what happens if you buy something from Boohoo and it doesn’t fit? Or what if you simply change your mind about an item? In these cases (and more), you might be looking to return your purchase. This blog post will answer all your questions about the Boohoo return policy.

Boohoo return policy overview

If you receive an unsuitable or wrong item, you can submit a request to return an item within 28 days of purchase. While exchanges are not an option at Boohoo, you can return items and place a new order for the correct item. For Boohoo to accept your return request:

  • Items must have original labels intact, be unworn, unwashed, and unused.
  • Shoes may be returned if only tried on indoors and do not show wear.

If you receive faulty goods, Boohoo requests that you contact their customer service to discuss replacement, refund, or repair.

Exceptions to the Boohoo return policy

For health and hygiene reasons, the Boohoo return policy extends to face masks, pierced jewelry, and cosmetics only if the packaging is unopened and seals have not been broken or removed. To be considered for a return, swimwear and lingerie must be in original packaging and hygiene seals must be intact. All items must be unworn and unwashed with original labels intact.

How to return items to Boohoo

Packages do not include a return label (which we think is a great way to reduce waste)! You can create a return label on the Boohoo website and attach it to your return before shipping. No printer? Don’t stress – there are printer-less options available.

Carrot tip: keep your orders separate! If you return more than one order in a single package, it may delay your refund.

Pack your items

No packaging, no problem! Just pop your items in any sealable, waterproof, and non-transparent packaging.

Log in to the returns portal

You will need your order number and email/last 4 digits of your phone number to access your return options. Once you’re logged in to the portal, select the items you’re sending back and specify the reasons for your return.

Select your return option

You can either print a return label at home or opt for an in-store return.

Send it!

If you’ve chosen to return your item(s) via mail, after you’ve processed your return in the portal, it’s time to send it on its way. Returns via the portal are fully tracked, and you will receive email updates. It’s completely digital, so there’s no need to keep track of your proof of postage!

Carrot tip: For USA customers, there will be a charge for returning the item to us of $6 (Excludes Boohoo Premier customers).

Processing time for a Boohoo return

The Boohoo return policy states that the turnaround time has recently been extended (we assume due to widespread delays in shipping across the globe). Expect your refund to take up to 28 days. This allows for 14 or more days of return and processing time, plus 7 more days for the banking system to catch up. Boohoo will notify you when your return arrives at their warehouse and again when the refund is processed.

How will you get your money back from Boohoo?

Returns are processed back to you in the original payment format. For orders placed using a gift card or store credit, your refund will be issued as a replacement to match the value of the refund.

Other questions about the Boohoo return policy?

There are several ways to contact Boohoo. Email at, Instagram, Facebook, or USPS: boohoo, PO Box 553, Burnley, BB11 9GD

What if you missed the return window?

We get it! We don’t always get around to trying on our latest finds right away, either. Maybe you did, but then you sat on the fence for too long. Been there! Either way, the 28-day return window is long gone. Are you stuck with an unwearable item? Nope!

Consider thrift stores or used clothing apps to help offset the cost of your unreturnable items. According to NIST, only about 15% of used clothes and other textiles in the United States get reused or recycled! Help the environment and your wallet at the same time by recirculating the clothes you no longer wear (or never wore). Used clothing apps and thrifting are super popular, and some even collaborate with your favorite retailers to offer coupons toward your future purchases. If thrifting isn’t your jam, consider making a charitable donation or swapping with a friend.

Other return policy hacks you might find interesting

Shop mindfully with Carrot

Nowadays, we can shop for anything – anywhere, anytime. We’re only a few clicks or taps away from thousands of stores – in a matter of days, we can have anything from puppy supplies to skater skirts delivered to our doorstep. Sometimes we need to take a minute and shop a little slower to be sure we’re shopping mindfully, and that’s where Carrot comes in.

Carrot is a Chrome extension that will gather your favorite items from your shopping carts all across the web and put them all on one page. From there, you can organize your items into collections however works best for you. Organize by season, when to purchase, budget, or however you like. If you’re searching for a specific set, like furniture or wardrobe, you can create a collection to see all of your top picks together before you purchase (without 20 open tabs)!

Add to Chrome – it’s freeee!