10 Questions About Madewell Return Policy

Ever bought something that turned out to be the wrong size, or fit, or maybe something you just didn’t like? Well, returning items is never an easy process, whether it’s offline or online!

If you are a regular shopper at Madewell or have recently purchased something and wish to return it, this blog will answer all your questions about Madewell’s Return Policy.

While we all adore Madewell, the Return Policy can be a little tricky to understand. Worry not, we got you covered. Let’s begin, shall we?

If you are new to Madewell, you are bound to have some questions about their return policy. Here are the top 10 most asked questions about Madewell Return Policy answered.

1. What are Madewell’s product return conditions?

You can only return products at Madewell if they are unwashed and unworn. You must also have all the original tags attached to the products for them to be eligible for return. 

If you purchase products like swimsuits that have a hygiene seal, the original seal must be intact for the item to be eligible for return. Lingerie items must have original liners and shoes must be returned in original packaging.

2. What is Madewell’s return period?

To return any item purchased from Madewell, you must return it within 30 days from the purchase date. If you paid with cash or wish to return a gift, you must have the original gift receipt.

International Orders and Returns

Madewell also lets you return international purchases, unlike most brands. International returns cannot be submitted until 48 hours post-delivery and can be made within 30 days of the original purchase.

A refund will be initiated via ESW, their e-commerce partner along with the duties and taxes originally paid. However, you will have to pay return shipping fees and original shipping charges. They also pay you in the same currency and the same exchange rate as the date of the original order.

3. What products cannot be returned at Madewell?

The following items mentioned in Madewell Return Policy are not eligible for refunds or exchanges: 

• Items on sale 
• Products worn and washed
• Items with the tags removed
• Used Cosmetics
• Used beauty tools
• Underwear without liners
• Swimsuits with the hygienic seal removed
• Altered and customized clothes
• Monogrammed
• Vintage

4. Does Madewell accept returns purchased from third-party sellers?

No. If you have purchased from a third-party seller, you must return the product to the same seller as Madewell stores will not accept it.

5. Can you return sale items at Madewell?

Clearance items or sale items that were marked as ‘final sale’ are unfortunately not eligible for return. Hence be careful with your sale purchases.

6. How To Return Products to Madewell?

There are two ways to return products to Madewell.

a. Online Store Returns/Via Mail 

To return items purchased online, go to your orders list and select the product you wish to return. You will have to download and complete the returns form. Mail the return using Madewell Return Label or another delivery method.

Make sure you keep the original labels and receipts along with the return slip and place the return within 30 days of purchase. 

Mail it to:

8150 Industrial Blvd, 

Suite 250, 

Breinigsville, 

PA 18031

b. In-store Returns 

You can return the product at the nearest Madewell store within 30 days of purchase. Make sure the product is in conditions eligible for return and carry the purchase receipt without fail.

7. Does Madewell Refund the Shipping Fee?

No, Madewell does not refund the shipping fee. In fact, if you are returning a product bought via mail, you will have to pay shipping charges for the same. 

• Using Madewell’s return label will cost you $7.50 for any number of items
• You can also take the product to a post office or another delivery service. 

However, if you are a member of the Madewell Insider Loyalty program, you can return products for free. 

8. What’s Madewell’s exchange policy?

Unfortunately, Madewell does not offer exchanges. You can start your return process and place a new order online for a replacement item. Once Madewell receives your return, they will refund the amount to the original form of payment. 

9. What is Madewell’s Refund Policy?

Whether you return the product at the store or via mail, Madewell takes 2 weeks to process the return. Once processed, they will refund the amount to the original form of payment within 5 business days. 

Shipping fees, duties, and taxes are not included in the return refund unless you are a member of the insider loyalty program. 

For any further assistance, you can contact their customer support service at 1-866-544-1937 or send an email to contactus@madewell.com. For international purchases, call 1-434-385-5792 or send an email to julie@madewell.com.

10. Can you return products without receipts?

You cannot return products if you do not have the receipt available with you. For online purchases, you can download the receipt from the website in a few clicks. To return gifts, you must have the original gift receipt.

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